A NatWest customer has praised a whistleblower for informing him that his personal data had been breached, describing the bank’s handling of the issue as “disgusting”. In the same way another former customer who contacted Computer Weekly earlier, the second NatWest customer to make contact with Computer Weekly was also offered £200 compensation by… Continue reading NatWest customer calls bank’s handling of breach of his data ‘disgusting’
Tag: customer
NatWest offers compensation to customer affected by data breach exposed by whistleblower
NatWest has offered compensation to a former customer after he was informed by a whistleblower that his personal information has been compromised for 14 years. The former customer praised the whistleblower for bringing to his attention the fact that sensitive data about him and around 1,600 others has been insecurely stored in a former… Continue reading NatWest offers compensation to customer affected by data breach exposed by whistleblower
Pentland Brands marshals Google BigQuery to improve customer insight
Pentland Brands, a division of Pentland Group, the majority shareholder of JD Sports, has turned to Google Cloud’s BigQuery service to better understand its customers. The name behind well-known sports and outdoor apparel brands Speedo, Berghaus, Canterbury of New Zealand, Endura, Ellesse and Mitre, the firm’s products are sold in 190 countries. It’s also… Continue reading Pentland Brands marshals Google BigQuery to improve customer insight
How generative AI fuels customer experience programmes
Generative artificial intelligence (AI) has burst into the public consciousness this year, thanks to the launch of ChatGPT in November 2022. In its first six months, it garnered more than 100 million users, while images generated from AI art tool DALL.E were viewed more than 4.2 billion times. Companies are now beginning to figure… Continue reading How generative AI fuels customer experience programmes